Order FAQs

I have questions. How can I get help?

We're happy to help you with any questions you may have. Whether you're wondering what kind of vacuum to buy, what exactly a filter is good for, how much shipping will cost or about how our website works -- we want to make your shopping experience as easy as possible.

Online - we have tons of useful information on our site, including recommendations for different needs, comparison charts and gift ideas. 

How can I place an order?

Online - When you find the item you want in our online store, click on the "Add to Cart" button to add the item to your shopping cart. You can easily add more items as you shop or delete items later if you change your mind (until you checkout). When 

How safe is my information when I place an order online?

Our site is a SSL secure store- SSL (Secure Socket Layer) is an accepted standard for transferring information securely across the Internet. It encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept sensitive, confidential or personal information, such as a phone number or address. We employ SSL to protect our customers' billing and shipping information when it's submitted through our checkout pages, which helps to ensure a reliable, secure shopping experience.

When is my credit card charged?

zvacuum charges your credit card immediately when you place your order online. We charge your credit card immediately to prevent any delays caused by processing the credit card upon shipment, this way you will know immediately that your credit card has been approved, or declined.

How do you charge for shipping?

zvacuum offers free shipping and handling on all products unless otherwise stated, no matter what the total value of the order is.

These rules apply to all products unless otherwise noted. These rates apply only to the continental United States. Areas outside the continental U.S. will cost extra, as well as some of our commercial/industrial equipment.

Most items ship the same or next day. Ground shipments are shipped via UPS or USPS. Shipments to APO/FPO/PO Boxes are done via USPS.

What kinds of warranties come with my vacuum?

Most of our vacuums come with their standard factory guarantees and warranties. The few that don't come with our company warranty. We offer an extended warranty on all ZVac branded cleaners for 1 year if you sign your product up using this page. 

How long will it take to get my order?

In most cases, you will receive your shipment within a week of placing your order. We make every effort to ship your products the same day you place your order. Orders that include free shipping are shipped by UPS Ground or USPS and take about 3 to 5 business days for delivery after leaving our warehouse.

What if I made a mistake in my order?

We all make mistakes sometimes. If you need to make a change to your order, please contact us (link to first question above) right away. If your order hasn't shipped yet, there will be no charge to you for cancelling.

What is zvacuum's return policy?

Please visit our Shipping & Returns policy page by clicking here.